About Us – Jaguar Contract Cleaning Services

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Jaguar Contract Cleaning Services Limited was established in 2009 and we have over 60 years of experience in servicing the requirements of leading Estate Management Companies, Schools, Private Companies and Local Authorities within its management structure. We are a wholly owned, family business with the ethics associated.
We don’t answer to shareholders, we are 100% focused on delivering a service to our customers, and so we will be working with you for the long term. We have complete trust within our ‘flat’ management structure and this engenders an efficient and cooperative environment between the cleaning operatives and management team and provides us with a happy, valued cleaning team.
They in turn provide great levels of service to our customers as they appreciate and feel ‘valued’ working within the Jaguar Contract Cleaning Services family. This also ensures that we retain our operatives (Our staff turnover is among the lowest in the cleaning industry) and they can utilise growing experience in delivering the ‘Purrrfect cleaning solution’.
Jaguar was formed to provide a cleaning service that not only meets but exceeds client expectations.

Justin Richards (Managing Director)

"I have been in the cleaning business for 25 years and the service sector for over 30 years."

I have worked as a Sales Manager and Operations Manager / Director for some of the largest and most successful companies in the cleaning industry. It is with this experience I formed Jaguar Contract Cleaning Services Limited.
As owner of the company, my concept and vision is to provide the professionalism of a large blue chip organization with the caring attitude of a small local cleaning company.
I formed this idea after I noticed that large companies can offer clients a multi-service solution, but have no real interest in maintaining a long-term relationship, as they have a ‘revolving door of clients’ and assume that if they lose your contract today, they will replace it with another one tomorrow.

Alan joined the Jaguar Contract Cleaning Services family officially in July 2023 after working for 13 years as our main subcontractor.
I have 32 years hands-on management experience in providing cleaning and sanitising services to commercial and industrial, school, retail, hospitality, residential care and domestic environments.
My experience is backed up by training and accreditations provided by the NCCA, IICRC, BICSc, LTT, Fenice and The Woolsafe Organisation. You can rest assured that management of your cleaning requirements will not be left to guesswork.
I have a strong background in the following areas:
Soft Furnishings Care – Carpeted walls and floors – Fabric and leather upholstery – Fabric wall panels – High-Value rugs – Curtains and Blinds – Hard surface cleaning – Floor stripping, re-sealing, polishing and Maintenance – Builders and End of Tenancy cleans – Duct, Gulley and Void cleaning – Grease Trap Maintenance – Flood extraction and Building drying and Interior and Exterior window cleaning.

Alan Brooker (Operations Manager)

Jaguar is able to offer the best cleaning service at a realistic cost due to our professional knowledge and experience that is gained from many years of cleaning services and the utilisation of British Institute of Cleaning Science methods.
We pride ourselves on improving and succeeding with failing cleaning teams when we take over new contracts. We know how to ensure that our staff have the equipment, know-how and correct financial remuneration that their valued role requires. People need to be nurtured and valued to perform to their best, and we are focused on ensuring that this happens. It is in this way, that we can deliver a ‘Purrrfect cleaning solution’.

We welcome a challenge and ask that you give us a chance to show you the right way, “Purrrfect Cleaning” The Jaguar way.

DELIVERING THE PURRRFECT CLEANING SOLUTION

We are dedicated to providing the highest quality of service to our clients and believe we are only as good as our last clean.
This forms the ethos of our company and our determination to be a cleaning supplier that cares for and looks after our customers.
For the Institute of Customer Service, “Customer service is the sum total of what an organisation does to meet customer expectations and produce customer satisfaction”.

Having done business with hundreds of clients and customers, we are aware of the failings of other companies. Do you recognise these issues, if so, why not give us a call?

Do you have constantly changing cleaning staff? --This causes issues with standards of cleanliness and site security.

When did you last see your cleaning company’s representative? -- If you are not seeing them, the chances are your cleaners aren’t either, therefore, how keen will the cleaners be to perform? Would you give 100% all the time if no one checked your work?

Do you have all of the necessary legislative paperwork in place? -- This is a potential ticking time bomb waiting to explode, what happens if the cleaner doesn’t secure the premises correctly? What happens if the cleaner electrocutes themselves or you? What happens if the cleaner doesn’t utilise good health and safety practice and causes a slip or trip hazard? Are you insured and covered for this?

Are you fed up with mentioning the same issues time after time to your provider only to find that things improve for a couple of weeks and then slip back down again? The ‘Rollercoaster’ method... (The cleaning manager/supervisor addresses the issue at the time, but no long-term solution to the issue is put in place).

Do you complain to your provider only to be ignored and nothing ever changes? The ‘Ostrich’ method... (The cleaning provider buries their head in the sand and hopes that your complaint will go away).